Mounts, Backs & Bags

Frames

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How do I return an item?

Please note that we are a manufacturer and not a retail outlet. All frames and mounts are made to order and exchanges or refunds cannot be given if you order the wrong size or colour as we have already carried out the work as per your instructions. If not 100% satisfied with your order please contact us at your earliest opportunity. If we have not manufactured the order as per your instructions (this includes online orders) then you may return the order at our expense within 14 days of receipt, with authorisation from ourselves. A full refund including postage costs will be issued on receipt of the incorrect goods to ourselves (please ensure they are securely packaged as we will not accept damaged parcels). If your order is for sundry items, tapes etc we will accept returns of these items back to stock. If the total cost of your sundry order is greater than £50 before delivery charges we will if you wish arrange for our courier to collect the item and the relevant charge will be deducted from your refund. Please include a note with your returns stating the reason for return and specify whether you require replacements, credit or refund.